Hello,
To help us be more accurate and efficient in the messaging area, we would like you to please add two 'Insert Parameter' fields:
1) Enrollee ID (from Policies tab)
2) Master Case Number (for patient portal) - if we email a patient the Patient Portal invite from one case, but it is not their master case, the case that you are emailing from populates as the "account number" for them to use on the patient portal. If there was a "master case" field that was pulled from the Binder - this could accurately be placed into any email that requests that patients login to the patient portal. We often have to notify patients that the "account number" in their email is incorrect. Additionally, we are starting to email our patient statements, requesting that they pay their statement by logging onto the patient portal. It would be nice if this parameter could be inserted into this email that we've created as well.
Thank you,
Jody