Cancellation Policy on Printed and Emailed appointment lists
Can we please add a field to the appointment listings (both printable and email versions) that will allow us to state our cancellation policy. This is critical information that we need to communicate to our patients. Having it printed would help the patients to have a physical written statement that they will see when they review their appointments. This will help our % arrival and % full rates and reduce the number of upset patients when they are being told they have to pay a cancel fee and didn't read the initial paperwork that they signed off on. Please help all Front Office staff out!