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A2C Medical

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  1. Portal Chat

    1. Would it be possible to send patients an automated email notification when their physical therapist responds to a portal message?

    2. The therapists need a resolve option when they respond to a message in the portal chat so that the message disappears. An option could be to add tabs such as "new messages" "past messages" and "current messages" so that the therapists can filter their inbox

    10 votes

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  2. adding check boxes to medical history form that includes more conditions

    The first box in Medical History has space to write "all health problems, hospitalizations, surgeries, and allergies" that our patients are neglecting to fill out because it is too open and vague it seems. Can we create check boxes similar to the ones already available for diabetes and pacemaker for a longer list of medical conditions, such as depression and cardiovascular disease? Our old medical history form we handed to patients in person included a long list of conditions I would be happy to share with you if this can happen.

    10 votes

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  3. Health Questionnaires

    On both the Medical History and Injury/condition forms, when the patient types out a lengthy response, the box needs to expand to the size of the response and not scroll. The physical therapists see the form as a PDF so if the response is long, the physical therapists are unable to see the full response.

    8 votes

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  4. changing colors of patient's answers in the patient portal

    When we open the patient's completed paperwork from the patient portal, the contrast of gray and lighter gray is very difficult to see. Can this be changed to black and white?

    8 votes

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  5. patient portal insurance form

    The patient portal insurance form has a section for the patient to fill in their copay, but the copay listed on the card is usually not related to PT. It can be misleading to patients if they think that they have a $30 copay when it could be much more than that. I think it would be better to remove that question from the form.

    8 votes

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  6. Field Requirements

    Can we make certain fields in the questionnaires required so that patients are unable to finalize until they fill out those fields? We have noticed that patients have been skipping over important information.

    7 votes

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  7. height and weight

    For MIPS compliance, we require height and weight records. Can this be added to the Medical History form in the Patient Portal?

    7 votes

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  8. Make emergency contact a permanent field in the bio section so that it can be merged on the patient portal.

    Please make "emergency contact" a permanent field in the bio area so that it can be merged to/from the demographic form on the patient portal.
    Thanks!

    7 votes

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  9. outcome measures

    Since outcome measures are required for most insurance companies, it would be great to have them accessible in the patient portal so we can send the patients all the necessary documentation. Again this is another reason the patient portal forms should allow for customization.

    6 votes

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  10. Custom forms

    Since most clinics have unique forms during the intake process, it would be great if the forms were customizable to be more specific to each clinic.

    6 votes

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  11. Uploading documents to the patient portal

    We would like to see an option to upload documents to the patient portal. That way our office can upload additional documents for patients to print, complete, and upload for us to attach to their case.

    6 votes

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  12. Health Questionnaires

    Can the three health questionnaires be condensed into one? It is more time consuming for the physical therapists to go through three documents versus opening one document with all the pertinent information. We have also had a couple patients complain about the amount of forms there are to fill out.

    6 votes

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  13. Merging patient portal forms to PT documentation

    Our PTs have expressed interest in the ability to merge the medical history, injury/condition, demographics...etc into their documentation. It is inconvenient for them to switch between, open, and close tabs in order to complete their documentation. They end up taking their own notes while they are going through the patient portal paperwork. I know that we are able to merge the "Demographics - Patient" form into their case, but is there a way to merge the other forms into an eval note?

    5 votes

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  14. Patient Secure Portal Messaging - Notifications

    It is not convenient or efficient for us to have to go to the messaging tab to check if there are messages. Please add a feature that would notify the user that they have messages pending like an icon badge with a number. E.g. a message envelope always visible while logged into A2C that will show up with a red circle and a number of new messages.

    Also, is there a way for managers to review outstanding messages so that we can do good quality control and prompt PTs to respond as well as handle messages for anyone that is…

    4 votes

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  15. Patient Portal Registration Report

    The patient portal registration report needs to have a way to view which patients still need to register. We can view "portal invitation sent" and "patient registered", but it would be nice to have a column or quick way to filter the patients that still need to register.

    4 votes

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  16. MEMBER SEARCH

    I WOULD LIKE TO SEE OTHER WAYS OF SEARCHING FOR PATIENTS--- SUCH AS MEMBER ID/POLICY #, INSURANCE NAME, ETC....

    4 votes

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  17. payments

    Can there be an option on the portal for the client to put in the amount they want to pay, instead of the full amount?

    3 votes

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  18. Medical History

    For some reason the Medical History does not upload into attachments, as all the other forms do... Also it doesn't show on the exposed records side as all the other forms do

    3 votes

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  19. doctor

    Is there a way for the client to list who their Dr is? Referring Dr as well as primary Dr?

    3 votes

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  20. Merge email address from demographics to Binder : Patient Portal

    Please make it so that the Binder : Patient Portal pulls the email address from the demographics, rather than having to Edit and then cut and paste it.
    Thank you!

    1 vote

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