A2C Medical
28 results found
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Patient Invoice
There is a section to put in a credit card number, but not a place to write in the CVV Code. The credit card cannot be processed without that and, therefore, should be on the statement.
1 vote -
Provider Termination Date
It would be very helpful to see a termination date added to the provider table.
This way claims wouldn't accidentally get billed out under a "case therapist" that no longer works with us (for PTA's), but they are still in the system to process claims for DOS they were employed. This termination date would only be used for the system to error out claims trying to bill with that therapist after their termination date.2 votes -
Patient Payment screen
We'd love to see a mandatory dropdown or check box on the patient payment screen where we can notate the location where the money was physically taken, and a subsequent filter (or report?) on the Posted Patient Money to allow us to show daily totals by location where payment was accepted.
Our patients tend to go back and forth between offices, and they don't always remember to only pay in the office that matches their case clinic. If we could mark a payment with WHERE it was taken, and then see the report totaled by that location as opposed to…
1 vote -
invoice state
We would like to see an option of Medical Records in the invoice state. When we send an invoice to the person(s) requesting the medical records we add a non-treatment charge at that time in the amount that it cost to send them the records. Others check the patient in and see the amount owing and think it is patient due. If it had "Medical Records" we would not have to prepare refunds to the patients.
2 votes -
MODIFIERS
Is it possible to exclude certain carriers from CQ modifiers when a PTA sees a patient?
We're using the flowsheet, which means that I have to review each claim and edit to remove the CQ mod on non MCR claims.1 vote -
finance charges
Wanting to be able to charge late or nonexistent payers a finance charge, and have the system keep track of ongoing charges month to month.
1 vote -
Authorization Information
Create an additional section in the case between Prescriptions & Estimated Payment Schedule to record authorization information; start and end dates and number of visits/units authorized. Create a report that pulls just this information, or create a report that will pull just the policy information.
13 votes -
Add the User/ID/or Computer on Billing-Base: Claims report
Add the User/ID/or Computer that ran or processed claims output in the report.
That is, when you run the Report: Billing - Base: Claims report, one of the columns could be the person/computer that processed the claim, like Invoicing>Claims>Output>File...
I'm trying to determine who ran claims on a certain day.1 vote -
dob
It would be very helpful to have the patient DOB, and perhaps policy group numbers, in the transactions screen, to limit having to transition between the case and transactions screens; this would be especially helpful when many tabs are open.
3 votes -
Invoicing, Deposits
In Invoicing : Deposits - please make the "net" amount next to the credit cards match the "net" amount in the Posted Credit Card Payments report. We have to manually calculate the Net deposits each day and it would be good if the calculated amount could be double checked against the list in Invoicing : Deposits.
2 votes -
Medicare cap tracking
Update the Medicare Cap Tracking report to be able to pull out discharged and inactive patients and only show patients that are currently treating
1 vote -
Patient Statements
Be able to date range patient statements. Sometimes we are sending a bill for maybe 1 or 2 DOS but the entire statement prints.
Also being able to provide payment/adjustment information on the statement for patient information. For example, a visit was applied to Anthem BCBS deductible with patient balance of $100. Showing this on a detailed statement will better inform the patient of their responsibility.
Also if there are multiple payors on the DOS showing how each payor processed; again this is more information to the patient.18 votes -
Units and Total Charges needed in Claim Generation Screen
The Claim Generation screen lacks options for Total # of units and Total $ of charges. Our past system had those and it really helps us to catch gross mistakes such as billing out 10 units of something instead of 1, or accidentally underbilling 1 unit for a whole visit.
Could this please be added asap! Without it we have to wait until claims process to catch big mistakes, causing delays and extra time in correcting things and potentially having to bill out an addended claim.
6 votes -
add authorization end date and number of visits
In patient policy- add authorization end date (not only policy end date) and number of visits authorized, so that we don't have to manually track. If there is already a way to do this, we have not identified it. Having it connected in with the policy information would be really helpful.
9 votes -
Claims generation screen
Add the "Appt Type" field to the claims generation screen.
1 vote -
notification re: out of pocket max
When OOP max info comes through as 'met' on ERA 835s, that it be able to pull into patient account info and a notification available to front desk on check in that payment not required. That way, we can stay more current on what to collect, as well as not over-collect and have to refund.
1 vote -
Historical Claim Searches
Claim Generation | Historical tab
Search function: I would like to be able to use 'Days Outstanding' in conjunction with Specific Carrier or Specific Case (instead of only one of the other)1 vote -
Automate form letters from emails
I would like to see a feature that billing can use to automate patient collection letters, emails to patients, from each department.
9 votes -
Open up a payment in the transaction screen to see where it has been applied
We spend a lot of time figuring out where things got applied in A2C. It would be really nice if we could click on a payment from the client transaction screen and see where it got applied. Our prior EMR did that and it saved so much time.
7 votes -
PROVIDER TREE NO LONGER SHOWS PAST EMPLOYED PROVIDERS
We do not want to delete providers but when we go to do the Provider tree for those in credentialing, we do not want to have to scroll through all the providers that are no longer employed. So when we disable them as a user, we no longer want them to show up in User Positions or Provider tree ( we want them hidden) but still be available in the system in case we need them sometime for billing purposes. So for instance if we enable them again they would show up again. The provider tree already collapses completely when…
7 votes
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