A2C Medical
30 results found
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Patient Statements
Be able to date range patient statements. Sometimes we are sending a bill for maybe 1 or 2 DOS but the entire statement prints.
Also being able to provide payment/adjustment information on the statement for patient information. For example, a visit was applied to Anthem BCBS deductible with patient balance of $100. Showing this on a detailed statement will better inform the patient of their responsibility.
Also if there are multiple payors on the DOS showing how each payor processed; again this is more information to the patient.19 votes -
Authorization Information
Create an additional section in the case between Prescriptions & Estimated Payment Schedule to record authorization information; start and end dates and number of visits/units authorized. Create a report that pulls just this information, or create a report that will pull just the policy information.
13 votes -
Multi
In the Multi-Row edit feature, it would be nice to have the window remain open after the edit changes are made. Often after adjusting multiple visit balances, then next step is to change the invoice state to Bill Patient. Currently you have to reselect multi-row edit from transactions.
10 votes -
chat
I would like to have a chat feature for billing as well! Can something be done for that?
10 votes -
add authorization end date and number of visits
In patient policy- add authorization end date (not only policy end date) and number of visits authorized, so that we don't have to manually track. If there is already a way to do this, we have not identified it. Having it connected in with the policy information would be really helpful.
9 votes -
Automate form letters from emails
I would like to see a feature that billing can use to automate patient collection letters, emails to patients, from each department.
9 votes -
B Note Button
Would be nice if the B note button could turn Green if there are notes present to read. If no notes then the button stays blue.
8 votes -
Open up a payment in the transaction screen to see where it has been applied
We spend a lot of time figuring out where things got applied in A2C. It would be really nice if we could click on a payment from the client transaction screen and see where it got applied. Our prior EMR did that and it saved so much time.
7 votes -
PROVIDER TREE NO LONGER SHOWS PAST EMPLOYED PROVIDERS
We do not want to delete providers but when we go to do the Provider tree for those in credentialing, we do not want to have to scroll through all the providers that are no longer employed. So when we disable them as a user, we no longer want them to show up in User Positions or Provider tree ( we want them hidden) but still be available in the system in case we need them sometime for billing purposes. So for instance if we enable them again they would show up again. The provider tree already collapses completely when…
7 votes -
Units and Total Charges needed in Claim Generation Screen
The Claim Generation screen lacks options for Total # of units and Total $ of charges. Our past system had those and it really helps us to catch gross mistakes such as billing out 10 units of something instead of 1, or accidentally underbilling 1 unit for a whole visit.
Could this please be added asap! Without it we have to wait until claims process to catch big mistakes, causing delays and extra time in correcting things and potentially having to bill out an addended claim.
6 votes -
Credit Card Processing - REFUNDS
We often don't know we owe a patient money until after they've been discharged. It would be nice to be able to refund the card on file through A2C
4 votes -
Provider Termination Date
It would be very helpful to see a termination date added to the provider table.
This way claims wouldn't accidentally get billed out under a "case therapist" that no longer works with us (for PTA's), but they are still in the system to process claims for DOS they were employed. This termination date would only be used for the system to error out claims trying to bill with that therapist after their termination date.3 votes -
dob
It would be very helpful to have the patient DOB, and perhaps policy group numbers, in the transactions screen, to limit having to transition between the case and transactions screens; this would be especially helpful when many tabs are open.
3 votes -
credit card payments from insurance carriers
This needs to be a drop down option. If Vantage wants to capture all the fees possible, they should have a way for us to enter insurance payments which often come by credit card. Also, please quit promoting new products that there is absolutely no tech support for. What happened to the tech support team? That was always the best thing about A2C.
3 votes -
invoice state
We would like to see an option of Medical Records in the invoice state. When we send an invoice to the person(s) requesting the medical records we add a non-treatment charge at that time in the amount that it cost to send them the records. Others check the patient in and see the amount owing and think it is patient due. If it had "Medical Records" we would not have to prepare refunds to the patients.
2 votes -
Invoicing, Deposits
In Invoicing : Deposits - please make the "net" amount next to the credit cards match the "net" amount in the Posted Credit Card Payments report. We have to manually calculate the Net deposits each day and it would be good if the calculated amount could be double checked against the list in Invoicing : Deposits.
2 votes -
Unable to Change/Delete Saved Credit Card on File
We need to be able to change this fairly regularly and are unable to do it. We can run the transaction on the new card, but it won't save it as the new card on file. AND, if you continue to try saving it, it charges the card multiple times.
2 votes -
PRINT ICON ON B NOTES
I would like to see the billing notes in a separate floating window the same way the C, V and R note windows pop-up. I would also like a print option on the B note window that will print all notes for the account.
With the new B note opening in a new tab, it is difficult to write notes without seeing the case information. And, in the new tab, I can only print a 'screenshot' the of notes on the account. My work requires all billing notes from the account, not just what is on screen.
2 votes -
Package Tracking for ease of pre-pay service handling
Could A2C add a pre-paid service package tracking option. We have several services that we sell packages. Private Pay physical therapy, Massage Therapy, Pilates/Personal Training Sessions, and group classes are sold packages of sessions. E.g. 6, 10, 12.
A2C doesn't offer any ability to track this currently, and the package rates are different based on the service and the quantity. Whenever a client comes in the front desk has to check their past charge and the case note to piece together what is happening and what charge to apply to the client, and if they pick the wrong charge code…
2 votes -
statement
Be able to print itemized statements for specific dates of service. We often have patients that need to submit an itemized statement for the HSA or something, and they need them at each visit. It would be more convenient for us and for the patient to be able to have one just that single date, or for specific DOS without being every single date so far.
1 vote
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