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A2C Medical

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  1. It would be easier on the eyes to be able to adjust the main background color. I am currently having eye problems and my eye doctor suggest

    It would be easier on the eyes to be able to adjust the main background color to a dark color. I am currently having eye problems and my eye doctor suggested that I switch my computer backgrounds to dark colors to make it easier on my eyes. The white background is hard on my eyes.

    1 vote

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  2. multi page scanning

    Currently, CC only has the ability to do single page scanning to a case. Being able to upload multiple pages for remits and EOPs, imaging records, etc would be really helpful. Being compelled to do 1 page at a time is really cumbersome and inefficient.

    1 vote

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  3. Flashing Reminder

    It'd be helpful if a reminder that was timestamped could flash or be another color or something if a reminder is (+7 days / +14 days / etc ) old .. so that if a reminder was forgotten to be deleted it'd be less likely to miss.

    But at the same time ... we have patients that we keep credit cards on file for that they have reminders that pop up so often that the reminder pop up is almost not even effective.

    Its a troublesome roundabout we go through with trying to get staff to not miss them, but…

    1 vote

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  4. Scheduled Case Reminder/Alert

    Reminders are helpful, but it'd be helpful if you could SCHEDULE a reminder pop up.

    For Instance, when paperwork expires and needs to be completed again (Minors being treated that will be turning 18) or situations where we don't want a reminder popping up at each visit.. but after a certain point in time. ** Preferably with a customizable message area.

    1 vote

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  5. preferred pronouns

    Hi there,
    I just had a request that preferred pronouns be added to the patient case to make the form more gender inclusive.
    Thank you,

    5 votes

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  6. title

    Can the patient's Title (Ms. Mr. etc) be displayed in the case screen? It would be helpful so that we are using the correct pronoun, and ensuring different cases have the same info in them.

    1 vote

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  7. Recover Deleted User

    I just found out that if you accidentally delete a user you can never recover them and you cannot re-enter them with the same user name! This is so scary! Please add the feature to "recover" deleted users.

    1 vote

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  8. TASK ALERTS

    TASK ALERTS

    Would it be possible to add the location identification to task alerts. If a company has multiple locations it would nice to have which location the task alerts are identified under. This way the specific people that are assigned to assist that particular location can be notified of the task.

    4 votes

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  9. Add Attorney as a Class under the Auxiliary Bios

    Add Attorney as a Class under the Auxiliary Bios. Most of those are MVA cases or WC cases that already have an Adjuster or Case Manager. It would be helpful to have this as readily accessible info, as well as keep the database of attorneys handy.

    3 votes

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  10. pop up for policy coverage

    When scheduling an existing patient for a new appointment, if there is not policy coverage for the dates to be scheduled, pop up to notify at time of scheduling. That way, if an existing patient has a policy that does not follow a calendar year, it will cue to re-verify and extend coverage in policies.

    1 vote

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  11. All Unchecked as default on payment receipt window

    The new payment receipt function has a default of all checked (text, email, print). For every patient it requires multiple clicks to just print or have no receipt. I understand it is an all or nothing environment. Can it be nothing and the user can select which options(s) they would like?

    4 votes

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  12. fax

    Please return the taskbar to the incoming faxes. We used to be able to see what page number we scrolled to, which was extremely helpful when attaching multiple pages to different sections of multiple cases. Some doctors will send a bulk of POCs (say 20 pages) and each page is a different patient. So if we're interrupted by other business and have to go back:
    1. It sometimes “resets” so we have to select the fax again and re-scroll to the page we were on.
    2. we're in the middle of adding a fax, and by the time we come…

    4 votes

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  13. Sorting by dates doesn't work properly

    Sorting by dates doesn't work properly in the case look-up. Sorting by DOB results in a list that returns all of the same Months first, not chronological date sorting. E.g. If you choose to sort by date it will put 05/01/1965, then 05/12/1972, then 05/30/1980. It will then put 07/01/1942 at the end even if I want to sort by oldest first. It will do all January months regardless of year, then all February Months, March.... etc regardless of the year.

    2 votes

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  14. MD ADDRESS IN CASE WITH PHONE/FAX NUMBER

    MD ADDRESS IN CASE WITH PHONE/FAX NUMBER-Add MD address in case as we have to deliver POC's and have to search separately to find the address of the MD.

    5 votes

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  15. Easy identification of "Credit Card on File" for clients and what we have permission to use it for

    Could there be a way we can indicate on the client schedule or when checking in that there is a card on file? We don't look very professional if we have to ask the client for payment each time and they have to tell us that they have a card on file, and going through the reminder notes and case notes takes precious time. E.g. a separate available icon on the schedule (we already use all the other options so it would have to be an additional one and tied specifically to the card on file that would automatically add…

    3 votes

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  16. Other Insured

    We are getting more and more patients that are needing more than three other insured options in the case. Patient is a minor, dad carriers the primary insurance, step dad carriers the secondary insurance, but the guarantor is the biological mom and all communication must go through her. We need one more "other insured" so that mom can be in the guarantor section.

    3 votes

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  17. Payment Note Printing on Receipt

    Can we add the payment note on the payment receipts? Clients ask this multiple times a day for this, and because it is not available we have to print more extensive reports for them.

    Not having it on there causes so much extra work and client confusion, and client frustration. There is no proof of what the payment is for and the patients really don't like that.

    3 votes

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  18. SELECT ALL

    SELECT ALL

    Would it be possible to make a Select All option in on reports, especially the Base reports.

    2 votes

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  19. Direct Access Tracking

    Direct Access patient are limited to 10 treatments or 1 month of care before they need a prescription. The direct access button makes this difficult to keep track of. It would be helpful if the prescriptions tab allowed for you to enter a direct access period so pts will pop up on unbilled list when an Rx is required.

    7 votes

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  20. Insured ID Copy From Transaction Screen

    From the transaction screen it would be helpful to be able to highlight & copy the member ID from the bottom of the screen instead of having to open the case, then the policy to copy the number before going to a website in order to check claim status for the member.

    11 votes

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