A2C Medical
57 results found
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Open Case - Shortcut
A shortcut to open a patient's case would be so helpful! You could also introduce the ability to do custom shortcuts.
3 votes -
Add Attorney as a Class under the Auxiliary Bios
Add Attorney as a Class under the Auxiliary Bios. Most of those are MVA cases or WC cases that already have an Adjuster or Case Manager. It would be helpful to have this as readily accessible info, as well as keep the database of attorneys handy.
3 votes -
Save a Credit Card for Future use (Not charging rightnow)
We often have clients filling out paperwork ahead of their appointments and many are allowing us to keep a credit card on file, but we don't have the ability currently to add a credit card to an account for future use but NOT charge them anything at the moment.
Could this feature please be added. If the client already gave us their credit card information it is not ideal for us to have to wait until their next visit to then have to ask them if we can swipe the card or pull their paperwork to load that information in…
3 votes -
Easy identification of "Credit Card on File" for clients and what we have permission to use it for
Could there be a way we can indicate on the client schedule or when checking in that there is a card on file? We don't look very professional if we have to ask the client for payment each time and they have to tell us that they have a card on file, and going through the reminder notes and case notes takes precious time. E.g. a separate available icon on the schedule (we already use all the other options so it would have to be an additional one and tied specifically to the card on file that would automatically add…
3 votes -
Other Insured
We are getting more and more patients that are needing more than three other insured options in the case. Patient is a minor, dad carriers the primary insurance, step dad carriers the secondary insurance, but the guarantor is the biological mom and all communication must go through her. We need one more "other insured" so that mom can be in the guarantor section.
3 votes -
Payment Note Printing on Receipt
Can we add the payment note on the payment receipts? Clients ask this multiple times a day for this, and because it is not available we have to print more extensive reports for them.
Not having it on there causes so much extra work and client confusion, and client frustration. There is no proof of what the payment is for and the patients really don't like that.
3 votes -
Doctor Report
Please can we have additional columns for "Doctor First Name" "Doctor Last Name", "Doctor Title", and "Doctor Full Name With Title"
We find that when we pull the doctor lists out of A2C to send letters, holiday cards, etc. to it is hard to work with and takes more steps because the only format that it will give it in is Last Title First. E.g. Smith MD, John. So it has to be split up into Doctor First, Doctor Last, and then Title. When we format our address labels they are formatted:
Salutation, First Last, Title (Dr. Johh Smith, MD)
…
3 votes -
task list
It would be great if the task list could be organized by patient - sometimes we don't catch things right away, and if they've had multiple visits they now have multiple tasks throughout the list, which ends up wasting time.
3 votes -
Surgery dates in General Information
There is a DOI field (presumably for MVA, WC etc.) but how about most recent or relevant surgery fields and dates? We really could use this for the omnipresent 3rd party Evicore (or other) hoops of pre-authorization forms we fill out and knowing when a patient's most recent surgery occurred would be great. We don't see very many specific post-surgery patients, so perhaps I'm missing a field somewhere. Thanks!!
3 votes -
Per Diem Balance Field
When applying a payment using Add Per Diem Transaction, it would be helpful to be able to 'sum' using the + sign in the balance field.
Some payers break down the patient responsibility across the CPT codes on the EOB, however they do not total the amount so we have to calculate that separately prior to entry.
3 votes -
Total balance auto population
We would like to see a patient's total balance auto populate when charging a card from file. It is inconvenient to have to remember the total from the "patient payment" window
3 votes -
Access to adjust print settings within in clinic controller
When printing reports, it would be helpful to be able to change the settings to choose landscape or portrait. Currently when we print a report it will unpredictably randomly choose landscape or portrait and I am not able to make the selection myself.
2 votes -
multi page scanning
Currently, CC only has the ability to do single page scanning to a case. Being able to upload multiple pages for remits and EOPs, imaging records, etc would be really helpful. Being compelled to do 1 page at a time is really cumbersome and inefficient.
2 votes -
Flashing Reminder
It'd be helpful if a reminder that was timestamped could flash or be another color or something if a reminder is (+7 days / +14 days / etc ) old .. so that if a reminder was forgotten to be deleted it'd be less likely to miss.
But at the same time ... we have patients that we keep credit cards on file for that they have reminders that pop up so often that the reminder pop up is almost not even effective.
Its a troublesome roundabout we go through with trying to get staff to not miss them, but…
2 votes -
Sorting by dates doesn't work properly
Sorting by dates doesn't work properly in the case look-up. Sorting by DOB results in a list that returns all of the same Months first, not chronological date sorting. E.g. If you choose to sort by date it will put 05/01/1965, then 05/12/1972, then 05/30/1980. It will then put 07/01/1942 at the end even if I want to sort by oldest first. It will do all January months regardless of year, then all February Months, March.... etc regardless of the year.
2 votes -
SELECT ALL
SELECT ALL
Would it be possible to make a Select All option in on reports, especially the Base reports.
2 votes -
Telehealth - Indicate an appointment is telehealth and launch from A2C
Could there be a way (other than schedule color/appointment type) or case or visit symbol to indicate telehealth and be able to launch the telehealth website from the client case? E.g. we put the link to the telehealth platform somewhere in A2C and then we can launch the website from the client visit or charges screen or case?
We already use all of our schedule colors/appt types for Insurance based classifications and are using the visit and case symbols for other things that would not allow for this type of use without stopping the other uses.
Is there any way…
2 votes -
Add symbol from Visit summary in Case
Add Symbols from the "patient visit summary"
It would be really helpful if we could schedule appointments out a few weeks, and make note right from the case if the single visit requires a symbol (Complete outcomes form)
Rather than have it show up on each visit, we want to customize a single visit.2 votes -
Charges and Documentation Screen
Provide a free text box in charges and documentation screen to provide information to clinical regarding the patient. For example, a patient only has 20 visits per calendar year - watch visits, or any other form of communication pertinent to the plan of care
2 votes -
Binder as Master Record for key info
We hare having issues with data consistency issues that would be fixed by having a single source of info.
Could the binder contain the master info and be able to override case specific info:
Name
DOB
Address
Phones
Emergency Contact Info
Marketing Preferences
Documents that are global and not specific to a particular caseWe often find that a DOB is incorrect in one of multiple cases, or that the address is spelled differently, or it takes a long time to find an attachment that is in one of 8 cases.
It would be really helpful if we could specify…
2 votes
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