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A2C Medical

← Customer Feedback for A2C Medical
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30 results found

  1. Open up a payment in the transaction screen to see where it has been applied

    We spend a lot of time figuring out where things got applied in A2C. It would be really nice if we could click on a payment from the client transaction screen and see where it got applied. Our prior EMR did that and it saved so much time.

    7 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  2. PROVIDER TREE NO LONGER SHOWS PAST EMPLOYED PROVIDERS

    We do not want to delete providers but when we go to do the Provider tree for those in credentialing, we do not want to have to scroll through all the providers that are no longer employed. So when we disable them as a user, we no longer want them to show up in User Positions or Provider tree ( we want them hidden) but still be available in the system in case we need them sometime for billing purposes. So for instance if we enable them again they would show up again. The provider tree already collapses completely when…

    7 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  3. Credit Card Processing - REFUNDS

    We often don't know we owe a patient money until after they've been discharged. It would be nice to be able to refund the card on file through A2C

    4 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  4. credit card payments from insurance carriers

    This needs to be a drop down option. If Vantage wants to capture all the fees possible, they should have a way for us to enter insurance payments which often come by credit card. Also, please quit promoting new products that there is absolutely no tech support for. What happened to the tech support team? That was always the best thing about A2C.

    3 votes
    0 comments  ·  Billing  ·  Admin →
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  5. Unable to Change/Delete Saved Credit Card on File

    We need to be able to change this fairly regularly and are unable to do it. We can run the transaction on the new card, but it won't save it as the new card on file. AND, if you continue to try saving it, it charges the card multiple times.

    2 votes
    0 comments  ·  Billing  ·  Admin →
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  6. Multi

    In the Multi-Row edit feature, it would be nice to have the window remain open after the edit changes are made. Often after adjusting multiple visit balances, then next step is to change the invoice state to Bill Patient. Currently you have to reselect multi-row edit from transactions.

    10 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  7. B Note Button

    Would be nice if the B note button could turn Green if there are notes present to read. If no notes then the button stays blue.

    8 votes
    1 comment  ·  Billing  ·  Admin →
    How important is this to you?

  8. PRINT ICON ON B NOTES

    I would like to see the billing notes in a separate floating window the same way the C, V and R note windows pop-up. I would also like a print option on the B note window that will print all notes for the account.

    With the new B note opening in a new tab, it is difficult to write notes without seeing the case information. And, in the new tab, I can only print a 'screenshot' the of notes on the account. My work requires all billing notes from the account, not just what is on screen.

    2 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  9. chat

    I would like to have a chat feature for billing as well! Can something be done for that?

    10 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  10. Package Tracking for ease of pre-pay service handling

    Could A2C add a pre-paid service package tracking option. We have several services that we sell packages. Private Pay physical therapy, Massage Therapy, Pilates/Personal Training Sessions, and group classes are sold packages of sessions. E.g. 6, 10, 12.

    A2C doesn't offer any ability to track this currently, and the package rates are different based on the service and the quantity. Whenever a client comes in the front desk has to check their past charge and the case note to piece together what is happening and what charge to apply to the client, and if they pick the wrong charge code…

    2 votes
    0 comments  ·  Billing  ·  Admin →
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