A2C Medical
203 results found
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Filter Inactive patients on the referral report
It would be wonderful when pulling a referral report to have the option to view only ACTIVE patients. 2 options - One, Having a check box when are adding dates to check active patients only. Second, you could have a column option to check ACTIVE ONLY patients. Thank you so much.
2 votes -
Please add "Invoice State" to the Billing : Base : Charges report.
One way we use this report is to see if any CPT codes are at $0.00 payment (to catch billing issues). It would be good to be able to see if those are at "pending" or "bill complete" to know if we need to look further.
Thanks,
Jody2 votes -
refunds
It would be helpful to have the guarantor listed on the Patients Due Refunds report so we can quickly see if the check needs cut to someone else. As in an adult, in the event the patient is a child. Going into every case to look is time consuming.
1 vote -
FLAG SYSTEM FOR HIGH, MEDIUM, LOW RISK PATIENTS
I know we kind of submitted this for the charges and documentation screen but would also like to see it on the schedule. If we could make a field "RISK LEVEL" and we select "High, Medium, Low" and each one has it's own color assigned. For example if High Risk, the wording would be in Red or Highlighted red. This would show up on expanded box on the schedule when you click on a patient and see visit info or in the charges and documentation. You could have another field where you describe what is going on, ie PACEMAKER, FALL…
6 votes -
Easy identification of "Credit Card on File" for clients and what we have permission to use it for
Could there be a way we can indicate on the client schedule or when checking in that there is a card on file? We don't look very professional if we have to ask the client for payment each time and they have to tell us that they have a card on file, and going through the reminder notes and case notes takes precious time. E.g. a separate available icon on the schedule (we already use all the other options so it would have to be an additional one and tied specifically to the card on file that would automatically add…
3 votes -
Increase the size of data allowed to be updated at one time.
We receive clinic from referral sources that we have to upload to the Non-Treatment Protected section. Right now we can only upload 5MB of data at a time so we have to break the files up (sometimes into as many as 12 or more at a time). Can you please please increase the size allowed to be uploaded?
1 vote -
reports
Run a report by carrier type and list all patients (active or inactive) that had/have that carrier.
1 vote -
Other Insured
We are getting more and more patients that are needing more than three other insured options in the case. Patient is a minor, dad carriers the primary insurance, step dad carriers the secondary insurance, but the guarantor is the biological mom and all communication must go through her. We need one more "other insured" so that mom can be in the guarantor section.
3 votes -
Payment Note Printing on Receipt
Can we add the payment note on the payment receipts? Clients ask this multiple times a day for this, and because it is not available we have to print more extensive reports for them.
Not having it on there causes so much extra work and client confusion, and client frustration. There is no proof of what the payment is for and the patients really don't like that.
3 votes -
Adding copay to the Charges & Documentation screen
Add patient payment/copay to the charges and documentation screen. This way all information on the patient (current prescribed visits, attended & remaining visits, insurance limitations - visits &/or $, and patient payment) is available on one screen, and we will not have to toggle through multiple screens or tabs to get the information.
12 votes -
Precautions in the Charges and Documentation Screen
We need a flagged area maybe highlighted in red for Precautions in the Charges and Documentation screen. Ie for stroke patients, seizures, HBP, etc.
10 votes -
Patient Secure Portal Messaging - Notifications
It is not convenient or efficient for us to have to go to the messaging tab to check if there are messages. Please add a feature that would notify the user that they have messages pending like an icon badge with a number. E.g. a message envelope always visible while logged into A2C that will show up with a red circle and a number of new messages.
Also, is there a way for managers to review outstanding messages so that we can do good quality control and prompt PTs to respond as well as handle messages for anyone that is…
5 votes -
SELECT ALL
SELECT ALL
Would it be possible to make a Select All option in on reports, especially the Base reports.
2 votes -
Insured ID Copy From Transaction Screen
From the transaction screen it would be helpful to be able to highlight & copy the member ID from the bottom of the screen instead of having to open the case, then the policy to copy the number before going to a website in order to check claim status for the member.
12 votes -
Direct Access Tracking
Direct Access patient are limited to 10 treatments or 1 month of care before they need a prescription. The direct access button makes this difficult to keep track of. It would be helpful if the prescriptions tab allowed for you to enter a direct access period so pts will pop up on unbilled list when an Rx is required.
7 votes -
annotation
Can we have a "move" option added to the annotations? It would be nice to be able to move an annotation when I move a visit instead of copying the annotation and deleting the old one.
21 votes -
Unable to Change/Delete Saved Credit Card on File
We need to be able to change this fairly regularly and are unable to do it. We can run the transaction on the new card, but it won't save it as the new card on file. AND, if you continue to try saving it, it charges the card multiple times.
2 votes -
outcome measures
Since outcome measures are required for most insurance companies, it would be great to have them accessible in the patient portal so we can send the patients all the necessary documentation. Again this is another reason the patient portal forms should allow for customization.
7 votes -
policy
When having an attachment open and trying to make changes on the case, we are no longer able to enter information from the open attachment, unable to scroll through the attachment to enter in certification numbers into the policy. We would like to be able to have things open like the policy and the authorization attachment or a fax message and the letter where the fax number is housed, to be able to scroll through the open attachments while entering in the information into the case.
10 votes -
Portal Chat
Would it be possible to send patients an automated email notification when their physical therapist responds to a portal message?
The therapists need a resolve option when they respond to a message in the portal chat so that the message disappears. An option could be to add tabs such as "new messages" "past messages" and "current messages" so that the therapists can filter their inbox
12 votes
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