A2C Medical
203 results found
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Posting Payment Error
We have multiple Holding Companies and Clinics. It would be helpful to be able to change the payer and the Holding Company after making an error in either of those, under the Payment Posting 'edit payment' screen.
1 vote -
Visits out Of Order
After posting a payment and selecting Add Transactions and bringing up the case details, the visits listed are out of date order since going to V5.
1 vote -
Medications in the Binder
Request the option to add ad hoc entries into Medication list in Binder. Often we need to record a mutli-vitamin or other supplement not available on the government list.
3 votes -
SELECT ALL
SELECT ALL
Would it be possible to make a Select All option in on reports, especially the Base reports.
2 votes -
TASK ALERTS
TASK ALERTS
Would it be possible to add the location identification to task alerts. If a company has multiple locations it would nice to have which location the task alerts are identified under. This way the specific people that are assigned to assist that particular location can be notified of the task.
4 votes -
It would be helpful to be able to delete the clinics from the scheduling list if the clinic has permanently closed.
We have several clinics that we closed and there is no way to take them out of the drop down list of clinics.
3 votes -
FILE NAMES
It would be helpful if when downloading patient notes to PDF format, the file name pulled the DOS rather than the date signed. Sometimes these are being uploaded to secure portals (like Connex for a Medicare redetermination) and just to be safe I always change the file name to end in the DOS, rather than signature date. Unfortunately not all of our PTs are...timely...so having that change would be a time saver for office staff.
1 vote -
All Unchecked as default on payment receipt window
The new payment receipt function has a default of all checked (text, email, print). For every patient it requires multiple clicks to just print or have no receipt. I understand it is an all or nothing environment. Can it be nothing and the user can select which options(s) they would like?
4 votes -
fax
Please return the taskbar to the incoming faxes. We used to be able to see what page number we scrolled to, which was extremely helpful when attaching multiple pages to different sections of multiple cases. Some doctors will send a bulk of POCs (say 20 pages) and each page is a different patient. So if we're interrupted by other business and have to go back:
1. It sometimes “resets” so we have to select the fax again and re-scroll to the page we were on.
2. we're in the middle of adding a fax, and by the time we come…5 votes -
Unable to Change/Delete Saved Credit Card on File
We need to be able to change this fairly regularly and are unable to do it. We can run the transaction on the new card, but it won't save it as the new card on file. AND, if you continue to try saving it, it charges the card multiple times.
2 votes -
fax name
It would be so much easier and safer for HIPPA if when you fax directly from a patients chart, the patient name pre-loaded into the reference line instead of having to change it each time. It's very easy to move quickly and forget it or misspell the name so this would save time and mistakes
5 votes -
Global Schedule
It would be nice to have a global schedule where you could bring together therapist's schedules from different clinics to enable ease of scheduling or help identify who is slow if coverage is needed between clinics.
3 votes -
Cancellation or Delete Appointment Note Box
When we cancel appointments or delete them there are often pieces of information that would be really helpful to attach to those cancelled/deleted visits that we cannot otherwise attach. We can put standard reasons for Cancel, but sometimes more detail is needed than just the dropdown options (which we update whenever absolutely needed), and the Delete appointments option has no dropdown of reasons at all.
We would love a short comment or notes section when cancelling so we can provide a brief explanation such as.
E.g. Doctor cancelled visits, will be on bed rest for 2 weeks and can resume…
10 votes -
Delete Visit Reason
Could we get a box for "Delete Visit Reason" when cancelling/deleting visits, we have the reason options for the Cancellation type but not the Delete option. It would be really helpful so we could indicate things like:
- Compliantly Cancelling Visits with Notice
- Administrative Error
- Office Closure
Etc.
It would also be very nice to have a free form notes section to better explain what happened.
11 votes -
Telehealth - Indicate an appointment is telehealth and launch from A2C
Could there be a way (other than schedule color/appointment type) or case or visit symbol to indicate telehealth and be able to launch the telehealth website from the client case? E.g. we put the link to the telehealth platform somewhere in A2C and then we can launch the website from the client visit or charges screen or case?
We already use all of our schedule colors/appt types for Insurance based classifications and are using the visit and case symbols for other things that would not allow for this type of use without stopping the other uses.
Is there any way…
2 votes -
Schedule Report Runs
Could we please get the functionality to set specific reports with specific settings to run automatically and email us or give us a pop-up notice in A2C when ready?
We have several reports we run that would be really helpful to run automatically so that we don't forget to run them or so that the data doesn't change by the time we run them.
E.g. We track most of our statistics on a weekly basis and our week ends on Saturday at 5pm. We have only have one person in the office on Saturday and none of our admin staff,…
2 votes -
"Select Multiple" options in reports
Could we please get the functionality to select multiple options (e.g. clinic or PT, etc) in reports.
E.g. In the Therapist Productivity Report can we be able to select Therapist A, C, D, and F, but leave all the others out vs. running all or only 1?
There are so many scenarios when it would be really helpful for all the reports to be able to do this. Especially since we have students and it is really important for us to run the Student and the Supervising PT's information together.
Other times it would be really helpful for us to…
1 vote -
Units and Total Charges needed in Claim Generation Screen
The Claim Generation screen lacks options for Total # of units and Total $ of charges. Our past system had those and it really helps us to catch gross mistakes such as billing out 10 units of something instead of 1, or accidentally underbilling 1 unit for a whole visit.
Could this please be added asap! Without it we have to wait until claims process to catch big mistakes, causing delays and extra time in correcting things and potentially having to bill out an addended claim.
6 votes -
Save a Credit Card for Future use (Not charging rightnow)
We often have clients filling out paperwork ahead of their appointments and many are allowing us to keep a credit card on file, but we don't have the ability currently to add a credit card to an account for future use but NOT charge them anything at the moment.
Could this feature please be added. If the client already gave us their credit card information it is not ideal for us to have to wait until their next visit to then have to ask them if we can swipe the card or pull their paperwork to load that information in…
3 votes -
Email Setup
I have yet to get our email set up. I have been paying for this service for years, yet have no tech support to set it up.
1 vote
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